At Licentro, we strive to provide high-quality digital products and customer satisfaction. However, due to the nature of digital goods, we have a strict no-refund policy in most cases. Please review the policy below before making a purchase.

1. Digital Product Sales Are Final

All sales of digital products are final and non-refundable. Once a digital product is purchased and delivered, it cannot be returned or exchanged, as there is no way to “return” a digital file.

2. Exceptions to the No-Refund Polic

We may offer a refund only in the following exceptional cases:

  • Duplicate purchase (accidental multiple payments for the same product)
  • Non-delivery of the product due to technical issues on our end
  • File corruption or defect that cannot be resolved after troubleshooting
  • Product not as described, if it significantly differs from the description provided on the product page

To request a refund under these circumstances, you must contact us within 7 days of purchase at [your email address]. Include your order number and a detailed explanation of the issue.

3. Support and Troubleshooting

If you experience any issues accessing or using a product, please contact us at [your email address]. We are happy to provide technical support and ensure you can successfully use the product as intended.

4. Chargebacks and Disputes

We strongly encourage you to contact us before initiating a chargeback or dispute through your payment provider. We are committed to resolving issues quickly and fairly.

Unauthorized chargebacks may result in termination of your access to Licentro and future purchases being blocked.

5. Policy Updates

Licentro reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

6. Contact Us

If you have any questions about this policy, please reach out to:

Licentro
Email: contact@licentro.shop